Frequently Asked Questions

Everything you need to know about shopping with SMBC

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

What is the SMBC return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, SMBC ships to addresses within the United States and Canada. We are working on expanding our international shipping options in the near future.

How do I contact customer support?

Our support team is available via email at [email protected] or through our live chat feature on the website from 9 AM to 5 PM EST, Monday through Friday.