Returns & Exchanges

At SMBC, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all tags attached and include the provided packing slip inside the box.

3

Attach the Shipping Label

Print the prepaid shipping label generated from our portal and secure it firmly to the outside of your package, ensuring any old labels are covered.

4

Drop Off and Track

Take your package to the nearest authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing